Why has my bank transfer request been refused?

In general, the refusal of a transfer request may result from non-compliance with Macadam's general terms and conditions of use. Some examples of non-compliance with the terms and conditions include:

- Use of an unauthorised step counting application: To ensure the integrity of the reward system, the use of unauthorised step counting applications may result in a transfer request being rejected.

- Simultaneous use of several Macadam accounts: The simultaneous use of several accounts is contrary to Macadam's general terms and conditions.

- Use of a false identity when creating a Macadam account: Creating an account with false information or an incorrect identity is a violation of Macadam's general terms and conditions of use.

For more detailed information on Macadam's terms and conditions, please consult the dedicated section directly on the application.

If you have any specific questions about the rejection of a transfer request or would like further clarification, please do not hesitate to contact our support 🙂