I've just requested a transfer. How long will it take to receive it?

Once the transfer has been made, you will receive an e-mail confirming that it has been carried out.

The processing time may vary depending on the number of transfer requests to be processed. In certain circumstances, processing may take up to 15 working days.

There is no need to contact our Customer Support before this time has elapsed.

If you have not received your transfer after this time or if you have any specific concerns, please do not hesitate to contact us 🙂