š² How to redeem a Gift Card step by step
Open the Macadam app
Tap the š gift icon at the bottom of the home screen
Go to the "Gift Cards" tab
Choose the brand you want
Confirm the amount and submit your request
š” How does a gift card work?
When you redeem a gift card, you receive a code to use directly on the partnerās website.
At checkout:
Find the field labeled āGift Cardā or āPromo Codeā
Enter the code you received
The amount will be deducted automatically
If the order exceeds the gift card balance, pay the remaining amount with another method
š Donāt forget to check the cardās expiry date and terms of use before applying it.
ā± When will I receive my gift card?
After you submit your request, it is processed by our team.
The usual delivery time is up to 15 business days, depending on the volume of requests.
ā”ļø Thereās no need to contact support before that. Your request is still being processed.
If your card hasnāt arrived after 15 business days, feel free to contact support with your email and the brand selected.
ā What if my code doesnāt work?
Start by checking:
That the code is entered correctly
That there are no spaces before or after the code
That the characters are not confused (like O and 0)
If it still doesnāt work, contact our support team and provide:
The gift card code
The partner brand
Any error message you received
Theyāll investigate and help you out.
š Can I cancel a gift card request?
No. Once your gift card request is submitted, it cannot be cancelled.
If youāre unsure before submitting, we recommend contacting support first they can help confirm the best option for you.