Ready to enjoy your rewards? Follow these simple steps to request your cashout.
📲 How to request a cashout
Open the Macadam app
Tap the 🎁 gift icon at the bottom of the home screen
Select an offer
Enter your banking information and identity details if requested
Confirm your request
💬 Once your request is confirmed, it will appear when you tap on your wallet icon from the home screen.
💰 Choose Your Reward
The offers you see on your account depend on where you live and your current crown status. Whether you prefer a direct money transfer or a prepaid gift card, you’ll find a selection of rewards tailored to you:
🌍 Payment methods by Region
To ensure everyone can access their rewards, we offer different methods based on where you live:
In Europe: For residents in Europe and the UK, we primarily process withdrawals via bank transfer (IBAN).
Outside of Europe: For users residing outside the European zone, we propose PayPal cashouts instead of bank transfers to ensure a fast and secure international transaction.
⚠️ PayPal is not an available withdrawal method for users residing within the European Economic Area (EEA) or the UK.
⏱ How long does it take?
While it may take up to 15 working days to finalize your request, we typically process cashouts much quicker based on your crown status. Keep an eye on your inbox; we’ll send you a confirmation email the moment your funds are on their way!
Before submitting your request, make sure to:
Use a valid IBAN and BIC code.
Enter correct and complete identity information
Have a Macadam account that follows our Terms of Use
Status | Access to Cashouts | Processing Speed | Coin Conversion Rate |
🥉 Bronze | Standard cashout options | Regular speed | Standard rate |
🥈 Silver | More options available | Faster processing | Up to 1.5× |
🥇 Gold | Full access & flexibility | Priority processing | Up to 2× |
💬 Still have questions?
If you experience an error, rejection, or failed cashout, our support team is here to help. Send us a message, and we’ll look into your request.