📲 How to request a bank cashout
Open the Macadam app
Tap the 🎁 gift icon at the bottom of the home screen
Select "Bank transfer"
Choose how much you want to withdraw
Enter your IBAN and identity details if requested
Confirm your request
💬 Once your request is confirmed, it will appear when you tap on your wallet icon from the home screen.
⏱ How long does it take?
Before submitting your request, make sure to:
Use a valid IBAN (European format)
Enter correct and complete identity information
Have a Macadam account that follows our Terms of Use
Status | Access to Cashouts | Processing Speed | Coin Conversion Rate |
🥉 Bronze | Standard cashout options | Regular speed | Standard rate |
🥈 Silver | More options available | Faster processing | Up to 1.5× |
🥇 Gold | Full access & flexibility | Priority processing | Up to 2× |
💬 Still have questions?
If you experience an error, rejection, or failed cashout, our support team is here to help. Send us a message and we’ll look into your request.