I have a problem uploading my ID and/or IBAN

If you get an error when you request a transfer, you can start by :

- Check that your application is up to date: Make sure that your application is up to date with the latest version available. Regular updates can resolve potential problems with the application's performance and functionality.

- Make sure you have a stable network connection: Check that your phone is properly connected to a stable network, whether it's Wi-Fi or a mobile connection. An unstable internet connection can lead to problems with transfer requests.

If, despite these checks, the problem persists, we recommend that you contact our support team. They will be able to provide you with personalised assistance to resolve the problem you are experiencing. Please feel free to provide as much detail as possible about the error encountered, which will facilitate a quicker and more accurate resolution 🙂