If you're experiencing issues with the Macadam app not displaying the correct number of steps, follow this troubleshooting guide to restore accurate step tracking.
Step 1: Verify Apple Health Setup
Open the Apple Health app and check that it's actively counting your steps. You should see a screen displaying your current step count (if yes, you can move to Step 2):
If Apple Health isn't set up properly: You'll see a setup screen instead. Follow these steps:
Complete the setup process shown in the Apple Health app
Click on "Continue."
Health Details (Name, Last Name, etc.) and App notification are not mandatory
Step 2: Reinstall the Macadam App
Why this helps: Reinstalling often resolves connectivity and data synchronization issues between apps.
Steps:
Uninstall the Macadam app from your phone
Download and install the latest version from the App Store (Where can I download Macadam app?).
💡 Important: Write down the email address associated with your Macadam account before uninstalling, as you'll need it to log back in.
Step 3: Reconnect Your Accounts
Log back into Macadam:
Open the newly installed Macadam app
Sign in using your registered email address
Complete the onboarding process
Critical connection step:
Allow activity tracking when prompted
Allow Apple Health data access when prompted (Active Energy + Steps + Walking + Running distance)
Verify success:
Return to the main screen and check if your steps are now displaying correctly
Your step count should match what you see in Apple Health
💡If these steps don't resolve the problem, our support team is here to help: How to contact Macadam Customer Support?