If you're experiencing issues with the Macadam app not displaying the correct number of steps, follow this troubleshooting guide to restore accurate step tracking.
Step 1: Verify Apple Health Setup
Open the Apple Health app and check that it's actively counting your steps. You should see a screen displaying your current step count (If yes, you can move to Step 2) :
If Apple Health isn't set up properly: You'll see a setup screen instead. Follow these steps:
Complete the setup process shown in the Apple Health app
Click on "Continue"
Health Details (Name, Last Name, etc...) and App notification are not mandatory
Step 2: Reinstall the Macadam App
Why this helps: Reinstalling often resolves connectivity and data synchronization issues between apps.
Steps:
Uninstall the Macadam app from your phone
Download and install the latest version from the App Store (Where can I download Macadam app ?)
💡 Important: Write down the email address associated with your Macadam account before uninstalling, as you'll need it to log back in.
Step 3: Reconnect Your Accounts
Log back into Macadam:
Open the newly installed Macadam app
Sign in using your registered email address
Complete the onboarding process
Critical connection step:
Allow activity tracking when prompted
Allow Apple Health data access when prompted (Active Energy + Steps + Walking + Running distance)
Verify success:
Return to the main screen and check if your steps are now displaying correctly
Your step count should match what you see in Apple Health
Still Having Issues?
If these steps don't resolve the problem, our support team is here to help : How to contact Macadam Customer Support?