How to contact Bitlabs?

Daniela Belz
Daniela Belz
  • Updated

From the Macadam home screen, follow these steps to contact Bitlabs:

  1. Go to the Answer Survey section and click on Bitlabs.
  2. Go to the menu in the top left corner.
  3. Click on Help and the various articles from Bitlabs' help center will appear.
  4. Select an article and scroll down.
  5. You will find an option that says: Submit a request. Click on it.
  6. Select BitLabs Surveys and the form to open a ticket will appear.
  7. Fill out the form correctly with all the required details.
  8. Finally, click Submit to send your request.

💡 What we recommend:
It’s advised to include screenshots and specific details in your request.
Bitlabs support also appreciates videos showing the issue you're facing.
This will help you resolve any issue quickly or claim a missing reward.

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