If your cashback request was rejected, it means the partner did not validate your transaction. In this case, Macadam cannot dispute the decision with the merchant. The provider’s decision is final.
Why a rejection can happen
• The purchase did not meet the offer’s conditions.
• Cookies were not enabled, so the transaction was not tracked.
• The purchase was not made through the Macadam app or Safari extension.
• A promotional code was used, making the transaction ineligible.
⚠️ Important: Once rejected, cashback cannot be recovered for that transaction.
Tips to avoid rejection
• Always read the offer details carefully before confirming a purchase (minimum spend, exclusions, conditions).
• Make sure cookies are enabled in your browser.
• Shop directly through the Macadam app or Safari extension.
• Avoid using promo codes unless they are explicitly mentioned as compatible with cashback.
💡 Tip: Following these steps will greatly increase your chances of having your cashback credited in Macadam Coinswithout issues.