Why didn’t I receive a reward after a survey?
Surveys in the Macadam app are provided by external partners like Bitlabs, CPX, TapResearch, Prime Survey, and InBrain. These companies are fully responsible for managing profiles, survey completion tracking, and distributing rewards.
⚠️ If you’ve completed a survey but didn’t get your reward, you’ll need to contact the provider directly. We cannot intervene on their side or add missing rewards manually.
What to do before contacting support
To speed things up, make sure to include the following in your request:
Date and time when you completed the survey
The expected reward (if shown)
A short description of what happened
A screenshot (if allowed)
Use the same email as the one used in the Macadam app
Write your message in English
How to contact each provider
Prime Survey
Open Macadam
Go to Take part in surveys
Tap on Prime Survey
Tap the ? icon
Scroll down and select Question
Fill in and submit the support form
CPX Research
Open Macadam
Go to Answer Surveys
Tap on CPX Research
Tap the ? icon
Scroll down to access the contact form
Note: You must go through the app to contact CPX.
Bitlabs
Open Macadam
Go to Answer Surveys
Tap on Bitlabs
Tap the menu (top left) → Help
Open any article and scroll down
Tap Submit a request
Choose BitLabs Surveys, fill in the form and send
📝 Tip: Attach screenshots or a short video showing the issue.
TapResearch
Open Macadam
Go to Answer Surveys
Tap on TapResearch
Tap Start, then open Settings (top right)
Tap Help → Submit a support request
Choose:
“I didn’t receive my reward”
“I completed the survey but was not rewarded”
Fill out the form and submit
❗Note: You can’t attach screenshots, so explain your issue clearly.
InBrain
Just fill in the form on their website. Screenshots aren’t supported, so try to describe the problem in detail.
What if the provider tells me to contact Macadam?
Sometimes, a provider may incorrectly redirect you to Macadam support.
If that happens:
Don’t worry, this is a known mistake.
Macadam cannot fix reward issues from surveys.
Send us a screenshot of their response so we can report it.
We will make sure it gets flagged to the right partner.