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Resetting the Pedometer on Android

Fix step counting issues with this complete troubleshooting guide

Updated over a month ago

If you're experiencing issues with the Macadam app not displaying the correct number of steps, follow this troubleshooting guide to restore accurate step tracking.

Before You Start

Check your current pedometer source:

  1. Open your Macadam app and navigate to the "Step Source" settings

  2. Ensure that "Google Fit" is selected as your pedometer source (this is our recommended option for Android phones)

Quick test:

  • If "Google Fit" is already selected, return to the home screen using the back arrow in the top-left corner

  • Check if your step count is now displaying correctly

  • If yes, congratulations! You've resolved the issue 🎉

  • If not, continue with the steps below


Step 1: Verify Google Fit Setup

Open the Google Fit app and check that it's actively counting your steps. You should see a screen displaying your current step count (If yes, you can move to Step 2) :

If Google Fit isn't set up properly: You'll see a setup screen instead. Follow these steps:

  1. Complete the setup process shown in the Google Fit app

  2. Important: Click "Turn on" when you reach the "Track your activities" screen

  3. Grant all necessary permissions for step tracking


Step 2: Reinstall the Macadam App

Why this helps: Reinstalling often resolves connectivity and data synchronization issues between apps.

Steps:

  1. Uninstall the Macadam app from your phone

  2. Download and install the latest version from Google Play Store (Where can I download Macadam app ?)

💡 Important: Write down the email address associated with your Macadam account before uninstalling, as you'll need it to log back in.


Step 3: Reconnect Your Accounts

Log back into Macadam:

  1. Open the newly installed Macadam app

  2. Sign in using your registered email address

  3. Complete the onboarding process

Critical connection step:

  1. Allow step counting permissions when prompted

  2. Select the same Google Account used in Google Fit during the "Sync your steps with Google Fit" screen

    • This is the most important part of the process

    • Using a different account will prevent proper synchronization

Verify success:

  • Return to the main screen and check if your steps are now displaying correctly

  • Your step count should match what you see in Google Fit


Still Having Issues?

If these steps don't resolve the problem, our support team is here to help : How to contact Macadam Customer Support?

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