Access the PlayTime Support Page
To start the process, open PlayTime from Macadam app :
Steps to Submit Your Request
Follow these steps to contact the PlayTime support team:
Scroll down and tap Support
The PlayTime FAQ section will appear
A blue chat bubble will show up in the bottom-right corner
Click on the chat bubble and answer the automated questions
After the questions, a message will appear:
"If your problem still persists, please leave a message"Click "Yes, I would like to leave a message"
Write your message and attach a screenshot showing:
• Your current game level
• The number of Coins expectedClick Send to submit your request
Language & Response Time
🗣️ Please write your message in English or German
🕒 The PlayTime support team typically replies within 72 hours
Reminder: Include Clear Screenshots
To ensure fast handling of your request, always include:
• A screenshot of your progress in the game
• A screenshot of the offer (if available)
Missing details may result in delays or no response
Have more questions? Reach out to our support team, we're always happy to help. How to contact Macadam Customer Support?