If you're experiencing issues with MyChips rewards, please wait 72 hours after playing the game, as rewards are sometimes processed with a slight delay.
If your rewards still haven't arrived after this period, follow these steps to open a support ticket :
🛠️ How do I open a ticket?
Tap the Support tab at the top of your screen.
You'll see a list of the games you've played at the bottom of the page.
Select the game in question, then tap Open a ticket.
Next, tap Contact us.
Fill out the form with all the requested information.
Click Submit to submit your request.
📸 Information to provide
To ensure your request is processed quickly, please include:
A screenshot of your in-game progress
A screenshot of the offer or reward you are expecting
Any helpful information about the level or mission completed
⚠️ Clear and complete information will help MyChips process your request more efficiently
⏱️ Processing Time
MyChips support typically responds within 3 business days. Please wait at least 72 hours after completing the offer before submitting a request.
💡 Questions? Contact our support team for further assistance