Access the Prime Support Page
To start the process, open Prime from the Macadam app gaming section.
Steps to Submit Your Request
Follow these steps to contact the Prime support team:
On the main page, click on "?" button on the top right
The Prime Help section will appear, and you can click on "Ask a Question" on the bottom of the page to send a new request.
Write your message and attach a screenshot showing:
• Your current game level• The screenshot of the reward page associated with the game.
Click Send to submit your request
Response Time
🕒 The Prime support team typically replies within 72 hours, and you can see the status of your request in the same section.
Reminder:
To ensure fast handling of your request, always include:
• A clear screenshot of your progress in the game showing the target reached.
• A screenshot of the Prime offer showing the Coins promised for each target.
⚠️Missing details may result in delays or no response
🔔 If you need more help or if you didn't receive a response from Prime after 72 hours, contact our support team for further assistance.
Have more questions? Reach out to our support team, we're always happy to help. How to contact Macadam Customer Support?